Terms of service

About These Terms

These Terms & Conditions (the "Agreement") apply to every order placed with Envr Air, LLC ("Envr Air," "we," "us") by the person or persons who submit an online order ("Customer," "you"). They cover the sale and installation of products from our manufacturer partners and installation of equipment you already own, together with any terms on the invoice for your order (the "Invoice").


Installation and service may be performed by RentAnAC, Envr Air's affiliated sister company, which operates under common management and uses the same technicians. Envr Air remains responsible to you for that work.


Each manufacturer we sell for has its own brand terms at the end of this Agreement. If brand terms conflict with the rest of this Agreement, the brand terms control for that brand's products. This Agreement takes effect when you submit an order and pay the Invoice amount.


Orders and Payment

Payment

Payment in full is due when you place your order, unless your Invoice says otherwise. Prices do not include sales tax, which is added at checkout. If a payment is reversed or disputed after installation, you remain responsible for the full amount.

Order Errors

We may cancel any order affected by a pricing or listing error and will refund any amount paid.

Scheduling and Delays

Installation dates depend on product availability and technician scheduling and are not guaranteed. We are not responsible for delays caused by supply shortages, weather, or other events outside our control. If we cannot fulfill your order within a reasonable time, you may cancel for a full refund.

Installation Visits

Adult Must Be Present

A person 18 years of age or older must be present for the entire appointment and be authorized to give our technicians access and accept the installation on your behalf. If no qualifying adult is present, the dispatch fee below applies.

Site Preparation and Obstacles

Before your appointment, you agree to:


  • Clear a working area of at least 3 feet around the installation location and a clear path to it.

  • Remove window treatments, screens, existing units, plants, and personal items from the work area, unless your order includes removal of an existing unit.

  • Secure pets away from the work area.

  • Tell us about any known hazards, such as damaged window frames, loose sashes, lead paint, pests, or mold.


If the work area is blocked, inaccessible, or unsafe, we may clear minor obstacles, return at a later time with the additional labor hours added to your Invoice at $60 per hour], or decline to install. We reserve the right not to install if the work area is blocked or unsafe, and we will still bill the dispatch fee below, if applicable.

Rescheduling Fee

A rescheduling fee of $99 applies when our technicians arrive and cannot do the work for reasons within your control. Examples include no qualifying adult present, no access to the property or unit, a blocked or unsafe work area, a window or location that does not match what you told us when ordering, missing building approvals, no adequate outlet, or a required support bracket you agreed to provide but did not. Rescheduling or cancelling at least 24 hours before your appointment avoids this fee.

Electrical Capacity

You are responsible for providing an outlet and circuit suitable for the unit as specified by the manufacturer. Envr Air does not inspect, test, or perform electrical work, and we cannot guarantee that your home's wiring, circuit, or breaker will handle the unit's load together with your other appliances. We are not responsible for tripped breakers, blown fuses, overloaded circuits, or limits of your building's electrical system. Any electrical upgrades must be done by a licensed electrician at your expense.

Building Approvals, Brackets, and Existing Conditions

You are responsible for giving us accurate window and location details when ordering, getting any approval required from your landlord, co-op or condo board, homeowners' association, or building management, and following local rules that apply to the unit, including window guard requirements where children live in the home.

Many buildings require contractors to provide a certificate of insurance (COI) before any work is performed. If your building requires a COI, you must tell us when ordering and send us the building’s COI requirements, including the exact names and addresses of any parties to be listed as certificate holder or additional insured. Please allow 5 business days for us to obtain the certificate. If your building requires coverage limits or endorsements beyond our standard policy, we may charge an additional fee or may be unable to complete the installation. We are not responsible for delays, missed appointments, or rescheduling caused by COI requirements we were not told about in advance, and rescheduling fee of $99 may apply if building management refuses access on the day of installation for this reason.

Some buildings and local codes, including in New York City, require window-mounted units to be supported by an exterior bracket or mounting rail. Our standard installation does not include a support bracket; if one is required, you must provide it before installation, or we can supply and install one at MSPR. Please tell us when ordering if your building requires a specific bracket or installer.


We may decline to install in a window or location that is damaged, deteriorated, structurally unsound, or not compatible with the unit. We are not responsible for pre-existing conditions of the window, frame, sill, walls, or surrounding finishes. Our technicians may photograph the area before and after the work.

Damage to Your Property

If our technicians damage your property during installation, we will repair it or pay the reasonable cost of repair. This does not cover pre-existing conditions or damage caused by conditions you did not disclose.

Installation Guarantee

We promise that the installation will be done correctly, in a good and workmanlike manner, and according to the manufacturer's instructions.


  • First 14 days. If an installation issue appears within 14 calendar days after installation, such as drafts, gaps, an unlevel mount, or loose brackets or seals, we will return and reinstall or adjust the unit at no charge.

  • After 14 days. Installation adjustments are handled as a work order and billed at our then-current service rates.

  • Not covered. Issues caused by anyone other than Envr Air moving, removing, or reinstalling the unit; changes to the window or building after installation; misuse; weather; or existing conditions described above.


This guarantee covers our installation labor only. It is separate from the manufacturer's product warranty.

You may inspect the installation before our technicians leave. Please tell us promptly at hello@envrair.com about any problem you notice.

Products We Sell

Envr Air is an authorized reseller and installer for certain manufacturers. Envr Air is an independent business and is not any manufacturer's agent.

Service Area and Price

Products are sold with installation only within the service area listed in that brand's terms. We may cancel and fully refund any order outside that area. Your Invoice price includes what the brand terms say it includes. Extra labor, dispatch fees, and non-standard work you request are billed separately.

Resale

Products are sold for use by the end user. Any resale restriction in the brand terms applies to your purchase. You must not remove, alter, or obscure any serial number, UPC code, or product marking.

Product Warranty

Products are covered by the manufacturer's then-current published warranty, as described in the brand terms. That warranty comes from the manufacturer, not from Envr Air, and Envr Air makes no additional warranties about the products.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ENVR AIR DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow these disclaimers, and you may have other rights that vary by state. If you are a Massachusetts consumer, this disclaimer does not apply to you, and nothing in this Agreement limits your remedies for breach of those implied warranties.

Our installation work is covered separately by our Installation Guarantee.

Support and Warranty Service

Contact Envr Air first for all questions and service at hello@envrair.com. We aim to respond within one business day and will troubleshoot with you, schedule a visit if needed, and coordinate with the manufacturer.


If the manufacturer confirms an issue is covered by its warranty, we will perform the repair or replacement it authorizes at no charge to you. Service for installation issues after our 14-day guarantee, misuse, accident, modification, or other causes not covered by the warranty is billed at our then-current rates. The manufacturer makes the final call on warranty coverage.

Cancellation and Returns

You may cancel any time before installation for a full refund. Returns after installation follow that brand's terms. No restocking fee applies to a unit returned because of a defect covered by the manufacturer's warranty.

Rebates and Incentives

We do not guarantee eligibility for any rebate, incentive, or tax credit. You are responsible for confirming eligibility and applying.

Your Information

When you buy a product, Envr Air will share your name, contact information, installation address, purchase details, serial number, and installation and service records with the manufacturer. The manufacturer uses this to handle your warranty, contact you about recalls or safety notices, improve its products, and meet legal requirements. Envr Air's privacy policy is at https://envrair.com/policies/privacy-policy.

Recalls

If the manufacturer issues a recall or safety notice for your unit, we or the manufacturer may contact you, and you agree to allow reasonable access to the unit for inspection, repair, or retrieval.

Apps and Software

Any app, connectivity feature, or software for a product is provided by the manufacturer under its own terms and privacy policy. Envr Air is not responsible for the manufacturer's apps or online services.

Ownership and Risk

Ownership and risk of loss pass to you when installation is complete, or on delivery if no installation is included.

Installing Equipment You Already Own

When we install equipment you already own or bought elsewhere ("Equipment"):


  • You are responsible for the condition, compatibility, and completeness of the Equipment, including any brackets and parts it needs. We are not responsible for defects in the equipment itself.

  • Our Installation Guarantee applies to our labor.

  • If a manufacturer we work with referred your installation to us, product warranty questions are handled as described under Support and Warranty Service.

  • You may cancel before the installation date for a full refund. Installation fees are non-refundable once the work is done.

General Terms

Indemnity and Assumption of Risk

To the extent permitted by law, you agree to indemnify and hold harmless Envr Air, RentAnAC, and their owners and employees from losses and damages, including injury to any person or damage to or theft of property, arising from the use, misuse, moving, or removal of a unit or Equipment while in your care. You also assume the ordinary risks of operating an appliance. Neither applies to the extent a loss is caused by the negligence or willful misconduct of Envr Air or RentAnAC.

Limitation of Liability

To the fullest extent permitted by law, Envr Air is not liable for incidental, consequential, special, or punitive damages, including loss of use or delay, and our total liability will not exceed the amount you paid for the order giving rise to the claim. These limits do not apply to liability that cannot be limited under applicable law, or, for Massachusetts consumers, to claims for breach of the implied warranties of merchantability or fitness for a particular purpose.

Moisture and Mold

Units may use water, refrigerant, or other fluids that can leak or build up, and humid locations can lead to moisture and mold. You agree to monitor the unit and tell us right away about any leak, condensation problem, or malfunction. To the extent permitted by law, Envr Air is not responsible for injury, illness, or property damage from moisture or mold, except to the extent caused by our negligence, including improper installation.

Results

You selected the unit for your own purposes. Envr Air is not responsible for sizing or heating and cooling results beyond the manufacturer's published specifications.

Communications

By placing an order, you agree that we may contact you by phone, text, and email about your order, installation, and service. Message and data rates may apply. You can opt out of text messages at any time by replying STOP.

Other Terms

You may not transfer this Agreement without our written consent. It is governed by the laws of the state where the installation address is located, and nothing in it limits any consumer protection right that cannot be waived. If any provision is found unenforceable, the rest stays in effect. This Agreement, the applicable brand terms, and your Invoice are the entire agreement regarding your order. We may update these terms from time to time; the version in effect when you place your order applies to that order.

Contact

Envr Air, LLC, hello@envrair.com

Brand Terms: Gradient

These terms apply to Gradient window heat pumps and related products made by Treau, Inc. d/b/a Gradient ("Gradient").


RESALE NOTICE: GRADIENT PRODUCTS ARE SOLD FOR USE BY THE END USER ONLY AND MAY NOT BE RESOLD, TRANSFERRED, OR OTHERWISE DISTRIBUTED OUTSIDE THE SERVICE AREA WITHOUT GRADIENT'S PRIOR WRITTEN CONSENT.


Warranty. Gradient's then-current published limited warranty, starting on your purchase date. Available at https://gradientcomfort.com/warranty or from us on request.


Returns. You may return an installed unit within 5 calendar days after installation, for any reason, subject to a restocking fee of $375 per unit, which covers removal and repackaging and is deducted from your refund. The unit must be undamaged and complete, with all accessories and mounting hardware. No restocking fee applies to covered defects, and covered defective units are replaced at no charge. Returns are not accepted after 5 days. Refunds go to your original form of payment. To return, email hello@envrair.com with your order number. A written copy of this policy is available on request.


Open-box units. We may sell returned units in like-new condition as "open-box," clearly identified in writing before purchase. They may not be in sealed packaging and carry Gradient's full warranty starting on the date you buy them.


Privacy. Gradient's use of your information is governed by its privacy policy at  https://gradientcomfort.com/policies/privacy-policy.